Return and Refund policy

Hoodjabi Ltd Refund & Exchange Policy

At Hoodjabi Ltd, we strive to ensure you are completely satisfied with your purchase. Please read our policy carefully before making a purchase.

1. Defective or Damaged Items

1.1. In the rare event that you receive a defective or damaged item, please contact our customer service team at info@hoodjabi.co.uk within 5 days of receiving your order.

1.2. We may require photographic evidence of the defect or damage before determining the appropriate solution.

2. Tailored, Personalised & Final Sale Items

2.1. Items that are tailored or personalised specifically for you cannot be returned, refunded, or exchanged.

2.2. Final Sale items are not eligible for returns under our voluntary returns policy. This does not affect your statutory rights.

3. Incorrect Orders

3.1. If you receive an incorrect item in your order, please contact our customer service team at info@hoodjabi.co.uk within 5 days of receiving your order.

3.2. We will arrange for the correct item to be shipped to you, and any shipping costs incurred will be covered by Hoodjabi Ltd.

4. Cancellations, Returns & Exchanges

4.1. For online purchases, if you change your mind, you have 14 days from the date you receive your order to request a return.

4.2. All return requests must be made either:

• Through your Hoodjabi customer account, or
• By emailing our customer service team directly at info@hoodjabi.co.uk.

Returns sent back without prior approval will not be accepted or processed.

4.3. We do not offer exchanges. If your return is approved, an eligible refund will be processed in accordance with this policy. If you require a different size, colour or item, a new order will need to be placed.

4.4. No refunds will be issued if the item has been worn, washed, or shows signs of use (e.g. makeup stains, perfume, or damage). All items must be returned in their original condition, with the original packaging and any applicable tags intact. Items returned without their original packaging or tags will not be eligible for a refund.

If a return is rejected, customers will be notified and given the option to have the item returned (at the customer’s expense) or to authorise disposal of the item. Items that remain unclaimed or unauthorised for return may be disposed of after notification.

4.5. Return postage costs for cancelled or unwanted orders must be covered by the customer.

4.6. If you paid for shipping when placing your order, the original shipping cost is non-refundable.

5. International Orders

5.1. Customers placing international orders are responsible for covering any customs duties, import taxes, or additional fees required by the laws of their country.

5.2. If an international customer wishes to return an eligible item, they will be responsible for all return postage costs.

5.3. Original shipping fees are non-refundable for all orders, including international orders.

6. Contact Us

For any enquiries relating to defective, damaged or incorrect items, please contact our customer service team:

📧 info@hoodjabi.co.uk

7. Amendments to this Policy

Hoodjabi Ltd reserves the right to amend this policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.

8. Acknowledgement

By making a purchase from Hoodjabi Ltd, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy.

If you have any questions or concerns, please contact our customer service team before placing your order.

Thank you for choosing Hoodjabi Ltd.